PROCESS ANALYTICS
RESULTS
Business process analytics provides process participants, decision makers, and related stakeholders with insight about the efficiency and effectiveness of organizational processes. This insight can be motivated by performance or compliance considerations. From a performance perspective the intent of process analytics is
to shorten the reaction time of decision makers to events that may affect changes in process performance, and to allow a more immediate evaluation of the impact of process management decisions on process metrics. From a compliance perspective the intent of process analytics is to establish the adherence of process execution with governing rules and regulations, and to ensure that contractual obligations and quality of service agreements are met.
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Most process analyses are based on the aggregation, correlation and evaluation of
events that occur during the execution of a process. These events represent state
changes of objects within the context of a business process. These objects may be
activities, actors, data elements, information systems, or entire processes, among
others.
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There are three reasons why we might want to measure different aspects of
business processes.​​
- To evaluate what has happened in the past, to understand what is happening at the moment, or to develop an understanding of what might happen in the future.
- The second area focuses on the ex-post analysis of completed business processes: This type of analysis may or may not be based on a preexisting formal representation of the business process in question. If no documented process model exists, or if the scope of the process under examination extends across multiple systems and process domains such a model may be inductively generated through Process Mining approaches, real-time monitoring of currently active business processes, i.e., Business Activity Monitoring.
- The third area uses business process data to forecast the future behavior of the organization through techniques such as scenario planning and simulation and is known as Process Intelligence
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​Call us today to discus how we can work to save money for your organization through our business process analytics practice.
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Understanding how inefficiency undermines an organizational bottom is the first step to process improvement.
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